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OCR: Realigning the IS Organization Old Information New Information System System Mission Control Information Empower business units (OU) technology resources Organization Technology Service IT Resources Mainframe-centric Network centric (Hardware and Multiale virtual storage centric Middleware kentric Software) People Subsystem Interoperability "Metric" of Success Efficiency Effectiveness Business Practices Optimize hardware Optimize service The most successful IS organizations are the ones moving toward a model that focuses on the delivery of products and services to customers, typically end users, says the Gartner Group, a consultancy and market research firm based in Stamford, Conn. By 1999, Gartner analysts predict, 60% of IS shops will have realigned themselves as service providers whose primary goal is to integrate technology with business needs through an enterprise-wide IT infrastructure. SOURCE : GARTNER GROUP